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Global Edition. By Mike Miliard February 02, More regional news. CISA issues advisory about Siemens software vulnerabilities.

By Kat Jercich. November 11, The women of healthcare standards. By Bill Siwicki. Surescripts CEO to step down. Want to get more stories like this one? Get daily news updates from Healthcare IT News.

Top Story. Charge Capture. Claims Management. Complex Claims Services. Contract Management. Extended Business Office. Insurance Discovery. Patient Access. Patient Financing Services.

Revenue Cycle Outsourcing. Robotic Process Automation. Business Decision Support. Human Capital Consulting. Scheduling - Nurse and Staff. Scheduling - Physician. Talent Management. Outsourced Coding. Release of Information. Transcription Services. Patient Privacy Monitoring. Value Based Care Emerging Technology. Remote Patient Monitoring. Virtual Care Platforms. Digital Rounding. Patient Education. Patient Outreach. Communication Methods. Device Types. Flow of Information. Inpatient Hardware.

Integrated EMRs. Staffing Models. Use Cases. Healthcare IoT Security. Clinical Optimization. HIT Advisory Services. Revenue Cycle Optimization. Virtual Scribing Services. HIT Staffing. Extensive IT Outsourcing. Partial IT Outsourcing.

Imaging Systems Oncology. Oncology - Radiation. Cardiology Hemodynamics. Digital Pathology Non-US. Image Exchange.

Universal Viewer Imaging. VNA Image Archive. Payer Solutions Employer Services. Payer Quality Analytics. Risk Adjustment. Error messages go here. Tell us about you. Work Email required. Organization required. First Name required.

Last Name required. Job Title required. City required. Tell us about your organization. Healthcare Provider - We are involved in treating patients. Other - We are involved in the healthcare industry, but do not engage with patients. Please press next to continue with the survey. Healthcare Provider Agreement As a thank-you for reviewing their healthcare IT solutions and services, employees and contracted employees of healthcare provider organizations can create a free KLAS account.

Thank you. Your information has been successfully submitted. Have a question? Contact Us. We will contact you soon to discuss working with KLAS, usually within business hours. The struggle to find the right HIT partner ends here. Create an Account. We uncover the insights you need to choose technology with confidence. Decision Insights. Healthcare organizations typically use multiple clinical point-of-care reference systems to satisfy different users and address various use cases.

But COVID cost pressures, recent system updates, and the desire to standardize care have prompted organizations to reevaluate existing solutions and their CDS strategy. To help organizations navigate their options, this report seeks to illuminate the pros and cons of established clinical point-of-care solutions; it also provides an early look at. Provider organizations regularly need to upgrade and update their IT applications. Testing to ensure previous workflows remain intact is a monotonous, manual process that diverts resources from patient care.

This report examines customer experiences to see how SureTest is helping provider organizations gain valuable hours by automating this testing process. EMR Impact. Cloud-based technology is quickly gaining momentum among provider organizations, particularly for imaging solutions. To get an early look at the reality of cloud-based imaging and the vendors best positioned to help organizations transition to the cloud, KLAS interviewed 37 organizations that have adopted imaging technology hosted by their vendor in the cloud i.

Best in KLAS. The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. Read the report to see the top-rated medical software and services for Learn More.

Write a Review. To help organizations navigate their options, this report seeks to illuminate the pros and cons of established clinical point-of-care solutions; it also provides an early look at the recent collaboration between EBSCO Information Services and IBM Watson Health.

Having thoughtfully deployed enterprise communication platforms, these organizations report a myriad of powerful outcomes. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations most of which use Cerner or Epic for their core EMR also shared advice for peers seeking to build or improve their digital front door strategies.

Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years — In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over hospitals, with decisions made in — impacting on average at least twice as many facilities as decisions made in — This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Implementations of healthcare operations command centers have increased substantially in recent years.

The value of a centralized approach to healthcare operations was emphasized by the COVID pandemic and the inefficiencies it brought to light. For some areas detailed in this report, KLAS already measures vendor performance, and links to that content are provided where applicable.

However, note that information about vendors in this report is based mainly on vendor-reported information. Future research will further validate capabilities and dive deeper into vendor performance. Gravimetric verification has been touted as a way to drive significant patient safety gains, and most major IV workflow management vendors have released this functionality. However, the associated challenges e.

In a constantly shifting security environment, many healthcare organizations choose to engage outside firms to help them improve their security posture and reduce risk. As more medical care moves to ambulatory settings, ambulatory surgery centers ASCs are gaining momentum in both general and specialty settings. Today, the vast majority of ASCs use paper for their clinical documentation, but the market is shifting.

Organizations can choose from ASC-specific solutions or integrated ambulatory solutions. Across vendors, the value is clear—nearly all interviewed organizations have achieved high physician adoption of clinical documentation tools and can complete all documentation in the EMR. And nearly all feel their EMR has helped them deliver better patient care and drive clinical outcomes. This report examines how vendors in this market measure up in key areas.

Value-based reimbursements and changing regulations have brought more attention to post—acute care PAC. Hoping to drive significant outcomes, many provider organizations are seeking a single-vendor offering to cover as many of their PAC settings and service lines as possible. This report focuses on MatrixCare and is part of a series examining the use of a single product suite across multiple post—acute care settings.

Other reports in this series detail the other major post—acute care vendors, and future KLAS reports will examine customer satisfaction in individual care settings. Though many ambulatory and acute care EMR vendors already had plans pre-COVID to create, acquire, or expand virtual care capabilities, the emergence of the pandemic obviously necessitated an accelerated development pace.

Many EMR vendors were invited to participate in this report; those who responded are included in the charts below. Part two of this report scheduled for release later in will explore the actual customer experience for as many of these solutions as possible, regardless of vendor participation. Flash Insights. The final rule from the Office of the National Coordinator for Health Information Technology ONC regarding the 21st Century Cures Act went into effect April 5, , and includes new regulations regarding interoperability and information blocking.

Feedback from 42 respondents is explored below. Home health agency growth and consolidation have resulted in increasingly larger agencies, many of whom are seeking economies of scale and need strong IT solutions to drive them into the future.

Which solutions are most commonly used by independent agencies versus those owned by health systems? View Awards Show Recordings. Clinicians often see the EMR as an obstacle and not an ally.

That does not have to be the case. One of the most important is high-quality training, which requires significant internal organizational effort as well as support and resources from the EMR vendor. This study—focused on the experience of large ambulatory organizations i.

Through standardized surveys and benchmarking, healthcare organizations collaborate to uncover best practices and move the needle in healthcare IT.

First Look. Healthcare organizations are increasingly pivoting to the cloud and seeking digital transformations, and those changes cause many healthcare organizations to invest in new ERP systems—such as the Workday ERP suite. Avaap became a certified Workday services partner in and a Workday advisory services partner in Historically, Avaap has been an Infor-focused firm, but they recently divested their Infor services to focus solely on Workday.

Citing labor shortages, slimmer budgets, and higher costs, more and more healthcare organizations are turning to outside firms to fill gaps in their business office operations and meet their revenue cycle needs. With specialized expertise, firms that offer extended business office services EBOS can achieve economies of scale, allowing healthcare organizations to remain profitable while delivering quality care. The need in healthcare for broader, deeper analytics has increased dramatically, and provider organizations are now looking for consolidated, end-to-end analytics platforms that offer a wide variety of capabilities.

To validate what is possible with these solutions, KLAS gave vendors with broad analytics offerings the opportunity to identify their deepest platform adopters. We then interviewed three such organizations for each vendor and validated their adoption across the five pillars of a data and analytics platform see framework below. To provide additional context as to how vendors perform, this report also includes customer experience data collected from the broader base of platform users.

Though not yet widely used, workload balancing can provide insight into staffing gaps and help organizations make equitable assignments based on census data, patient acuity, and staff credentials. This report examines the customer experience of current workload balancing users to help organizations that are considering the tools understand the potential benefits and pitfalls and which nurse and staff scheduling vendors have experience with organizations of their size.

The enterprise resource planning ERP market continues to see high purchase energy. Although many healthcare organizations have already switched to cloud platforms, others still use superseded solutions and are faced with a tough decision: do they switch to the cloud offering from their incumbent vendor or take their chances with a new ERP partner? Provider organizations looking to advance their value-based care strategies often look to population health management PHM technology to give them the confidence to move forward with value-based care.

This report seeks to provide transparency into the major PHM technology offerings available today—the types of organizations that typically use the systems, what the customer experience is like, which solutions are seeing the most market energy, and the breadth of their PHM capabilities.

Swellbox provides tools and support to empower patients to access their PHI. This report looks to validate the outcomes and satisfaction of Swellbox clients on this important topic.

Capgemini offers healthcare management consulting services to provider and payer organizations to improve their business processes. This report is an early look at the outcomes and satisfaction of Capgemini clients.

However, several health systems are ahead of the curve, and their valuable insights on adopting downside risk can help peers figure out how to move the needle on value-based reimbursement VBR. KLAS worked with population health management PHM vendors to identify which of their customers are most advanced in adoption of downside risk contracts and then conducted interviews with top executives at 15 of these organizations. We spoke with large, midsize, and small health systems as well as a handful of ACOs, highlighting the fact that with the right technology and organizational structure and buy-in, organizations of all types can make significant progress toward VBR.

The Executive Insights portion of this report explores what outcomes the organizations have achieved as well as their aggregated insights regarding keys to success, lessons learned, and potential pitfalls. Case studies for each of the participating organizations provide additional detail and can be found in the Expanded Insights section of the report. White Paper. In the wake of COVID, health at home is growing in popularity as provider organizations seek to deliver high-quality, lower-cost patient care while minimizing the health risks associated with the hospital environment.

To this end, organizations have begun offering acute care services at home, in addition to existing post—acute care options. To help provider organizations better understand this dynamic market, this paper establishes a health at home framework and answers key questions about what provider organizations may want to consider for their own health at home strategies. As telehealth strategies mature beyond virtual visits, providers are looking for a virtual care platform that will allow them to interoperate with solutions like remote patient monitoring, interpretive services, imaging, and the EMR to make data more accessible and improve outcomes.

Since clinical workflows are unique to each service line, the platform needs to be configurable and scalable to meet the needs of each organization. ViTel Net vCareCommand is a platform that allows healthcare organizations to connect the aforementioned solutions while configuring a specific workflow for each service line.

The aim of this report is to validate the configured workflows, interoperability, and outcomes achieved by healthcare organizations using the ViTel Net platform. With the expansion of medical and non-medical devices that connect to the internet, security for the internet of things IoT is a top priority for healthcare organizations.

As ransomware cases have increased, the ability to identify, monitor, and secure all network devices has become critical. To combat the rising number of patient privacy breaches, healthcare organizations are increasingly using patient privacy monitoring solutions for regulatory compliance, efficiency, and peace of mind around medical record access. Overall, patient privacy monitoring is one of the highest-scoring markets KLAS measures.

For more details, see the About This Report section. As healthcare continues its measured move to the cloud, healthcare provider organizations can no longer protect data solely through firewalls and strong perimeter defenses—the digital identity must be protected as well.

With organizations replacing homegrown identity and access management IAM solutions with commercial options, new vendors have entered the healthcare arena, and longstanding single sign-on SSO vendors have expanded their suites. To understand which vendors are being replaced, considered, and purchased and what factors drive these decisions, this report combines customer satisfaction insights with feedback from 40 unique healthcare provider organizations that have recently made an IAM technology purchase decision.

Adoption of security solutions for the healthcare internet of things IoT continues to grow as healthcare organizations look for ways to understand and manage the risk associated with connected devices. In most deployments, the focus has shifted from securing mainly medical devices to covering both medical devices and the broader IoT devices found in healthcare settings. As the market matures, organizations are also beginning to look beyond core capabilities—where most solutions are comparable—to factors like cost, ROI, expertise, and vendor culture when making buying decisions.

With many strong options in the market, the bar for vendors is high. KLAS spoke with 51 healthcare organizations to understand which vendors are being selected and why and to glean early insights into customer satisfaction.

As healthcare IT has become increasingly interconnected, securing medical devices—many of which were not purpose built for usage on a computer network—has become a top priority for healthcare security professionals.

In response, a plethora of Internet of Medical Things IoMT software has emerged, creating high purchase energy, especially among larger organizations. To better understand this market energy, KLAS spoke with 47 unique organizations that have recently selected an IoMT vendor to determine which vendors they considered and ultimately selected, what factors contributed to their decision, and how they engaged with third-party services firms.

Each Spotlight report focuses on a single technology or company, with the ultimate goal of uncovering the early customer experience and identifying how innovative companies are solving healthcare problems. No industry has been impacted by COVID quite like healthcare, and many provider organizations now have new ideas about what the future will look like.

For this study, KLAS asked healthcare leaders from C-suites to directors in both IT and non-IT roles to identify which areas of future focus are most likely to require help from consulting firms and which firms are best positioned to offer guidance.

Across the globe, COVID forced provider organizations to explore new ways to safely meet with and care for patients. While regulations may shift in the post-COVID world, most countries are unlikely to roll them back completely, meaning telehealth is here to stay. For this study, KLAS interviewed organizations outside the US about their current state with and future plans for virtual visit technology.

At the onset of the COVID pandemic, organizations rolled out technology in a matter of weeks, and most plan to reevaluate these solutions in the near future. What types of platforms and which vendors are being used and considered most often? Who is likely to lose customers and why? These organizations almost unanimously report positive experiences. Most have successfully transitioned to the cloud and are seeing beneficial outcomes—e.